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Check your address for service availability

Enter your address slowly to select the best match. If you can’t find your address, give us a call at 1.888.495.2652

Managing trouble tickets & issue resolution.

Fast tracking and field coordination to keep your services running smoothly.

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Need to report service issues, open a trouble ticket, or manage dispatch and testing processes?

Get issues resolved quickly with our streamlined trouble ticketing system and field coordination resources. Everything you need to maintain service quality for your customers is right here.

Manage trouble tickets and issue resolution for Fidium Wholesale services.

  • VFO documents

    • Create a Trouble Ticket - Quick Reference Guide
    • VFO-TA Quick Start Guide
  • Trouble administration reference documents

    • Requirement for Dispatch Direction Process
    • Vendor Meet User Guide

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