Carrier notifications & resources.
Your resource for industry notifications, alerts, and special notices, along with our Wholesale Performance Plan (WPP) and Change Management Guide.
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2025
- 2025 -11-11 - SYS 0478 - Reminder, Rebranding from Consolidated to Fidium in December
- 2025-09-22 - SYS 0477 - Rebranding from Consolidated Communications to Fidium
- 2025-06-16 - TRF 0052 - BDS Rate Increase Effective 8-1 - All Regions
- 2025-04-16 - SYS 0476 - Discontinuation of LVRs - ME, NH, VT
- 2025-03-14 - SAM - 03142025-01 - ASOG v70 Release 3-15 - All Regions - Reminder
- 2025-03-10 - SAM - 03102025-01 - ASOG v70 Release 3-15 - All Regions - Reminder
- 2025-02-06 - SON - 02062025-02 - VFO and Ebond Intermittent System Outage - All Regions - RESOLVED
- 2025-02-06 - SON - 02062025-01 - VFO and Ebond Intermittent System Outage - All Regions
- 2025-02-05 - SON - 02052025-01 - VFO and Ebond Intermittent System Outage - All Regions
- 2025-01-30 - TRF 0051 - Rate Increase for Forborne UNE DS0 Loops Effective 3-1-25 - NNE Region - ME, NH, VT
- 2025-01-29 - TRF 0050 - BDS Rate Increase Effective 3-1 - All Regions
- 2025-01-29 - SYS 0475 - ASOG v70 Release 3-15 - All Regions
- 2025-01-08 - SYS 0474 - ASOG v70 Release 3-15 - All Regions
- 2025-01-06 - TRF 0049 - Notice of Rate increase for Forborne UNE Analog Loops - NNE Region only, ME, NH, VT
- 2025-01-02 - SYS 0473 - ASOG v70 Release 3-15 all regions
2024
- 2024-10-30 - TRF 0048 - Changes to Shared Use and Mixed Use for Interstate Services in Consolidated FCC Tariffs and Business Service Guides - All Regions
- 2024-10-28 - SYS - 0472 - Consolidated Communications 2025 Provisioning Holidays - All Regions
- 2024-09-23 - TRF - 0047 - BDS Rate Increase Effective 11-1-2024 – All TG regions & CA,TX,PA,MN,SD,IA,ND,IL
- 2024-09-23 - TRF - 0046 - BDS Rate Increase Effective 11-1-2024 – ME, NH, VT (NNE Region only)
- 2024-08-07 - SYS - 0471 - ASOG v69 Release 9-21 - All Regions - Reminder
- 2024-07-17 - SYS - 0470 - ASOG v69 Release 9-21 - All Regions - Reminder
- 2024-07-08 - Customer Notice: Tropical Storm Beryl Preparedness - TX
- 2024-07-03 - SYS - 0469 - ASOG v69 Release 9-21 - All Regions
- 2024-06-20 - TRF - 0045 - Notice of Discontinuance of Forborne UNE DS1s Effective 8-8-24 - ME, NH, VT
- 2024-06-17 - TRF - 0044 - BDS Rate Increase Effective 8-1-24 - All Regions
- 2024-04-25 - PRC - 0267 - Consolidated Wave Ordering via VFO-ebond Effective Immediately - CA,TX,PA,MN,SD,IA,PA,IL
- 2024-03-25 - SYS - 0468 - VFO URL Change Effective Immediately - All Regions - REMINDER
- 2024-03-05 - SYS - 0467 - VFO URL Change Effective Immediately - All Regions
- 2024-03-05 - TRF - 0043 - BDS Rate Increase Effective 4-15-24 - All Regions
- 2024-03-01 - SYS - 0466 - FCC Robocall Mitigation Database - Updated Obligations - All Regions
- 2024-01-31 - SYS - 0465 - ASOG v68 Release 3-16 - All Regions - Reminder
- 2024-01-10 - SYS - 0464 - ASOG v68 Release 3-16 - All Regions
- 2024-01-03 - SYS - 0463 - ASOG v68 Release 3-16 - All Regions
- 2024-01-03 - PRC - 0266 - West CWC E-DIA Ordering via VFO effective 1-15-24 for ICSC Codes IC90,FB01,LF10,RS02,CC05,ET02,MK01,NP05,PT30
2023
- 2023-11-28 - TRF 0042 - Notice of Rate Increases for Forborne UNE Analog Loops, UNE DS0, UNE DS1 and UNE DS3 Loops Effective Feb 2024 - ME, NH, VT
- 2023-11-28 - Network Change Notice 001 - Switch Retirement Notice Effective 01-30-2024 - CA, TX
- 2023-11-27 - TRF 0041 - BDS Rate Increase Effective 1-1-2024 - All Regions
- 2023-11-03 - SYS 462 - Consolidated Communications 2024 Provisioning Holidays - All Regions
- 2023-11-14 - SYS 461 - Changes Coming to the Consolidated Virtual Front Office - VFO Effective 11/15 - All Regions
- 2023-10-12 - PRC 0265 - Wholesale Broadband Ordering Process Effective 10-1-2023 - All Regions
- 2023-10-12 - SYS 460 - Changes Coming in the Consolidated Virtual Front Office - VFO - All Regions
- 2023-09-22 - SYS 459 - VFO TA in the West Region Effective 9-25 - CA,IA,IL,MN,ND,PA,SD,TX,WI - Reminder
- 2023-09-19 - SYS 458 - VFO TA in the West Region Effective 9-25 - CA,IA,IL,MN,ND,PA,SD,TX,WI - Reminder
- 2023-08-30 - Hurricane Idalia Preparedness - All Regions
- 2023-08-21 - SYS 457 - VFO TA in the West Region Effective 9-25 - CA,IA,IL,MN,ND,PA,SD,TX,WI
- 2023-08-17 - PRC-0264 - Carrier Billing Dispute Process - All Regions
- 2023-08-01 - SYS 456 - ASOG v67 Release 9-15 - All Regions - Reminder
- 2023-07-26 - TRF 0040 - BDS Rate Increase Effective 9-1-2023 - All Regions
- 2023-07-12 - SYS 455 - ASOG v67 Release 9-15 - All regions - Reminder
- 2023-07-05 - SYS 454 - ASOG v67 Release 9-15 - All Regions
- 2023-06-02 - TRF 0039 - Rate Increase for Forborne UNE Analog Loops - ME,NH,VT
- 2023-04-24 - SYS 453 - Migration of SS7 A-Links 05-03 - NH
- 2023-03-28 - SYS 452 - FONs Service Grandfathered Effective 5-1 - ME,NH,VT
- 2023-03-22 - SYS 451 - Migration of SS7 A-Links - 03-29 - NH
- 2023-02-01 - SYS 450 - ASOG Version 66 Release 03-17 - All Regions - Reminder
- 2023-01-17 - TRF 0038- Rate Increase for Forborne UNE Analog Loops and Discontinuation of UNE DS0, DS1 and DS3 Loops - ME,NH,VT - Correction
- 2023-01-10 - SYS 0449 - ASOG Version 66 Release 03-17- All Regions - Reminder
- 2023-01-03 - SYS 0448 - ASOG Version 66 Release 03-17- All Regions
2022
- 2022-12-22 - TRF 0037 - Rate Increase for Forborne UNE Analog Loops, and Discontinuation of UNE DS0, UNE DS1 and UNE DS3 Loops - ME,NH,VT
- 2022-12-21 - TRF 0036 - Rate Increase - TX,PA,IL,CA,ME,NH,VT,MA,NY,FL,GA,AL,MO,KS,OK,WA
- 2022-12-21 - TRF 0035 - NNE Rate Increase - ME,NH,VT
- 2022-11-18 - SYS 0447 - Consolidated 2023 Provisioning Holidays - All Regions - Revised
- 2022-11-15 - SYS 0446 - Consolidated 2023 Provisioning Holiday Schedule - All Regions
- 2022-09-16 - PRC 0263 - Voip Ordering on SPID 383J Systematic Effective 9-19 - ME,NH,VT - Reminder
- 2022-09-12 - PRC 0262 - Voip Ordering on SPID 383J Systematic Effective 9-19 - ME,NH,VT
- 2022-08-19 - PRC 0261 - ECCKT Syntax Change for ICSC Codes ET02, MK01 and IO01 - All Regions
- 2022-08-03 - SYS 0445 - ASOG Version 65 Release 9-16 - All Regions - Reminder
- 2022-07-12 - SYS 0444 - ASOG Version 65 Release 9-16 - All Regions - Reminder
- 2022-07-08 - TRF 0034 - 988 Abbreviated Dialing Foes Live 7/16 - All Regions - Reminder
- 2022-07-06 - SYS 0443 - ASOG Version 65 Release 9-16 - All Regions
- 2022-05-26 - SYS 0442 - Old Synchronoss VFO URL Retired 3-31 - All Regions - Reminder
- 2022-05-25 - PRC 0260 - Voip Ordering on SPID 383J Systematic - ME,NH,VT - Delayed - Effective 9-19
- 2022-05-11 - PRC 0259 - VOIP Ordering on SPID 383J Systematic Effective 6-27 - ME,NH,VT
- 2022-04-25 - SYS 0441 - LV1 and LV3 Fields in VFO Extending From 10-15 Characters - All Regions - On Hold
- 2022-04-21 - SYS 0440 - LV1 and LV3 Fields in VFO Extending From 10-15 Characters 7-5 - All Regions
- 2022-04-19 - PRC 0258 - VOIP Ordering on SPID 383J Systematic Effective 6-27 - All Regions
- 2022-04-12 - PRC 0257 - VOIP Ordering on SPID 383J Systematic Effective 6-27 - All Regions
- 2022-03-31 - SYS 0439 - Old Synchronoss VFO URLS Retiring on 3/31/22 - All Regions - Reminder
- 2022-03-02 - SYS 0438 - Old Synchronoss VFO URLS Retiring on 3/31/22 - All Regions
- 2022-02-02 - SYS 0437 - ASOG v64 Release 3/21 - All Regions
- 2022-01-28 - PRC 0256 - ASR Class of Service Ordering Requirements CA,IA,IL,KS,MN,MO,PA,TX,ND,SD,WI - Delayed
- 2022-01-14 - PRC 0255 - ASR Class of Service Ordering Requirements CA,IA,IL,KS,MN,MO,PA,TX,ND,SD,WI - Release 1-31
- 2022-01-12 - SYS 0436 - ASOG v64 Release 3/21 - All Regions
- 2022-01-06 - SYS 0435 - ASOG v64 Release 3/21 - All Regions
2021
- 2021-12-09 - PRC 0254 - ASR Class of Service Ordering Requirements CA,IA,IL,KS,MN,MO,PA,TX,ND,SD,WI - Delayed
- 2021-11-05 - PRC 0253 - After Hours UNE Rolls - ME,NH,VT
- 2021-11-03 - SYS 0434 - Synchronoss VFO and SBR Supported Browsers - All Regions
- 2021-10-28 - PRC 0252 - ASR Class of Service Ordering Requirements CA,IA,IL,KS,MN,MO,PA,TX,ND,SD,WI
- 2021-10-27 - SYS 0433 - Consolidated 2022 Provisioning Availability Schedule - All Regions
- 2021-10-15 - TRF 0033 - New 988 Abbreviated Dialing in the US - All Regions
- 2021-09-28 - SYS 0432 - FCC Robocall Mitigation Database - Voice Traffic Deadline - All Regions
- 2021-09-23 - SYS 0431 - New Call Forwarding Instructions NH&VT
- 2021-09-21 - TRF 0032 - New 988 Abbreviated Dialing in the US - All Regions
- 2021-08-04 - SYS 0430 - ASOG v63 Release 9/17 - Reminder - All Regions
- 2021-07-23 - SYS 0429 - FCC Robocall Mitigation Database - Voice Traffic Deadline - All Regions
- 2021-07-16 - SYS 0428 - New Synchronoss VFO URL - All Regions
- 2021-07-14 - SYS 0427 - ASOG v63 Release - All Regions
- 2021-07-06 - SYS 0426 - ASOG v63 Release - All Regions
- 2021-06-16 - SYS 0425 - End of Sale - Centrex Services and Fairpak Bundles - ME,NH,VT
- 2021-05-26 - SYS 0424 - Carrier Remittance Address Change - ME,NH,VT
- 2021-04-30 - SYS 0423 - Carrier Monthly Billing - CA,IA,IL,KS,MN,MO,PA,TX,ND,SD,WI
- 2021-04-30 - TRF 0031 - Rate Increase - CA,IA,IL,KS,MN,MO,PA,TX,ND,SD,WI
- 2021-04-30 - TRF 0030 - NNE Rate Increase - ME,NH,VT
- 2021-04-12 - SYS 0422 - Adding Voicemail on the CCI Metaswitch - ME,NH,VT
- 2021-03-25 - TRF 0029 - New 988 Abbreviated Dialing Code in the US - All Regions
- 2021-02-03 - SYS 0421 - ASOG v62 Release 3/19 - All Regions
- 2021-01-14 - SYS 0420 - ASOG v62 Release - All Regions
- 2021-01-06 - SYS 0419 - ASOG v62 Release - All Regions
2020
- 2020-11-17 - SYS 0418 - 2021 Provisioning Availability Schedule - All Regions
- 2020-09-15 - SYS 0417 - Trouble Admin Late Bonding Work Around - ME,NH,VT
- 2020-09-01 - TRF 0028 - NNE Rate Increase - ME,NH,VT
- 2020-08-25 - SYS 0416 - Hurricane Laura Preparedness - All Regions
- 2020-08-07 - SYS 0415 - ASOG Versions 60 and 61 release - reminder - All Regions
- 2020-07-17 - SYS 0414 - ASOG Versions 60 and 61 release - All Regions
- 2020-06-23 - PRC 0251 - End of Covid-19 Order Process - All Regions
- 2020-05-27 - PRC 0250 - Coronavirus Update - Here Now And On The Road Ahead- All Regions
- 2020-05-04 - PRC 0249 - LSR Process For Covid-19 Saturday Due Dates - All Regions
- 2020-04-15 - PRC 0248 - Coronavirus Update - Our Team Is Here For You - All Regions
- 2020-03-31 - PRC 0247 - Coronavirus Update - All Regions
- 2020-03-24 - PRC 0246 - Covid-19 Order Process - All Regions
- 2020-03-13 - PRC 0245 - Corona Virus Preparedness - All Regions
- 2020-03-06 - TRF 0027 - Rate Increase - ME,NH,VT
- 2020-02-26 - TRF 0026 - Competitive Service Guide Rates - CA,IA,IL,KS,MN,MO,PA,TX,ND,SD,WI
- 2020-02-19 - PRC 0244 - Legacy Order and Provisioning Contacts - CA,IA,IL,KS,MN,MO,PA,TX,ND,SD,WI
- 2020-02-03 - SYS 0413 - ASOG V60 Release - Reminder - All Regions
- 2020-01-28 - TRF 0025 - FCC Forbearance Order - ME,NH,VT
- 2020-01-15 - Posted Consolidated WUF 2020 Schedule - All Regions
- 2020-01-13 - SYS 0412 - ASOG V60 Release - Reminder - All Regions
- 2020-01-06 - SYS 0411 - ASOG V60 Release - All Regions
2019
- 2019-12-03 - SYS 0410 - Provisioning Availability Schedule - 2020 - All Regions
- 2019-10-18 - PRC 0243 - CCI Legacy Test and Turn Up Vectoring - CA,IA,IL,KS,MN,MO,PA,TX,ND,SD,WI
- 2019-10-18 - TRF 0024 - OSDA Daily Usage Files - ME,NH,VT
- 2019-10-16 - PRC 0242 - Consolidated Communications Wholesale User Forum 2019 schedule - update - All Regions
- 2019-10-16 - TRF 0023 - Consolidated Legal Entity Consolidation - Update - All Regions
- 2019-10-01 - TRF 0022 - Resold Centrex Rate Increase - ME,NH,VT
- 2019-10-01 - TRF 0021 - Access Line Rate Increase - ME,NH,VT
- 2019-08-19 - TRF 0020 - Access Line Rate Increase - ME,NH,VT
- 2019-08-08 - TRF 0019 - Discontinue Busy Line Verification and Interrupt - ME,NH,VT
- 2019-08-02 - SYS 0409 - ASOG V59 Release - Reminder - All Regions
- 2019-07-12 - SYS 0408 - ASOG V59 Release - Reminder - All Regions
- 2019-07-03 - SYS 0407 - ASOG V59 Release - All Regions
- 2019-06-21 - SYS 0406 - Vendor Meet Guidelines - Reminder - ME,NH,VT
- 2019-05-14 - TRF 0018 - Proposed WPP Modifications Notification - ME,NH,VT
- 2019-05-13 - SYS 0405 - Searchable Business Rules Rebranding - Reminder - All Regions
- 2019-05-06 - SYS 0404 - Searchable Business Rules Rebranding - Revised - All Regions
- 2019-05-06 - SYS 0403 - Searchable Business Rules Rebranding - All Regions
- 2019-04-05 - SYS 0402 - Pots to Metaswitch Conversion - Reminder - ME,NH,VT
- 2019-04-05 - SYS 0401 - VFO Integration - Reminder - All Regions
- 2019-04-05 - SYS 0400 - Synchronoss VFO Application Maintenance Release - Reminder - All Regions
- 2019-03-26 - PRC 0241 - March 28, 2019 WUF/CMP Invitation - All Regions
- 2019-03-18 - SYS 0399 - Synchronoss VFO Application Maintenance Release - All Regions
- 2019-03-15 - SYS 0398 - VFO Integration - URL Correction - All Regions
- 2019-03-13 - SYS 0397 - VFO Integration - All Regions
- 2019-02-28 - TRF 0017 - Proposed WPP Modifications Notification - ME,NH,VT
- 2019-02-13 - SYS 0396 - POTS to Metaswitch Conversion - Revised - ME,NH,VT
- 2019-02-08 - SYS 0395 - POTS to Metaswitch Conversion - ME,NH,VT
- 2019-01-31 - SYS 0394 - ASOG V58 release - update - ME,NH,VT
- 2019-01-17 - SYS 0393 - VFO Integration - All Regions
- 2019-01-15 - PRC 0240 - Consolidated Communications Wholesale User Forum 2019 Schedule - ME,NH,VT
- 2019-01-10 - SYS 0392 - ASOG V58 Release - Update - ME,NH,VT
- 2019-01-03 - SYS 0391 - ASOG V58 Release - ME,NH,VT
- 2019-01-01 - TRF-0014 - Legal Entity Consolidation Notice - All Regions
2018
- 2018-12-04 - TRF 0016 - Legal Entity Consolidation Notification - ME,NH,VT
- 2018-11-13 - SYS 0390 - Consolidated Communications 2019 Provisioning Availability Schedule - ME,NH,VT
- 2018-11-09 - PRC 0239 - Consolidated Communications Wholesale User Forum 2018 Schedule - Update - ME,NH,VT
- 2018-08-14 - TRF 0015 - BDS Order Implementation FCC Tariff no 7 - ME,NH,VT
- 2018-08-02 - SYS 0389 - ASOG V57 Release - Update - All Regions
- 2018-07-12 - SYS 0388 - ASOG V57 Release - Update - All Regions
- 2018-07-05 - SYS 0387 - ASOG V57 Release - All Regions
- 2018-06-07 - PRC 0238 - Consolidated Communications - URL for Company Website - All Regions
- 2018-03-27 - TRF 0014 - Consolidated Communications Companies FCC Tariff nos. 1 and 2 Replacement - ME,NH,VT
- 2018-02-01 - SYS 0386 - ASOG V56 Release - Update - All Regions
- 2018-01-17 - PRC 0237 - Consolidated Communications Name and Logo - All Regions
- 2018-01-09 - PRC 0236 - Consolidated Communications Wholesale User Forum 2018 schedule - All Regions
- 2018-01-04 - SYS 0384 - ASOG V56 Release - All Regions
Access key resources.
Get information on Wholesale Performance Plans and change management guide.
Hot topics:
Have questions? We've got answers.
How do I submit report a trouble ticket?
You can submit a trouble ticket 24/7 by logging in to VFO. Once there, navigate to the TA module and enter the information requested for your trouble ticket. For more information and step-by-step instructions, review this guide: Create a Trouble Ticket - Quick Reference Guide
What information do I need to provide when opening a trouble ticket?
To ensure fast resolution of your trouble ticket, include the affected circuit ID, service type, customer impact details, and any error messages. The more specific information you provide upfront, the quicker our technical team can diagnose and resolve the issue.
How do I check the status of my order Pre-FOC?
To check the status of your Pre-FOC order, log in to VFO, locate your PON, and check the status. You can also contact our Carrier Wholesale team at 1.844.FIDIUMWHSL (1.844.343.4869) to check the status of your order.
Who do I call for test and turn up services?
Find contact information for these services here: Access Services - Service Delivery Management Contacts Post FOC
How do I place an ASR order?
ASR orders are submitted through VFO. To get started, use Access Resources to locate the ordering guide specific to the service you wish to request.
How do I place an LSR order?
LSR orders are submitted through VFO. To get started, use Local Resources to locate the ordering guide specific to the service you wish to request.
What should I do if my LSR is rejected?
If your LSR is rejected, you should receive a response outlining the reason for the rejection and the steps needed to correct it. For additional guidance, consult the Searchable Business Rules or the Error Playbook.
Who do I contact for VFO issues?
For assistance with VFO-related issues, contact our Carrier Wholesale team at 1.844.FIDIUMWHSL (1.844.343.4869).
Where can I find Fidium’s Searchable Business Rules?
This resource is available through VFO. To access them, Log in to your account. Click on help in the top right corner. More information can also be found here: Wholesale Business Rules
Where can I find additional ordering guides and reference materials?
Ordering guides for ASR and LSR orders, along with other reference materials, are available in the Customer Documentation section of our website.
How do I apply for a new collocation space?
Begin by completing our Collocation Application form, which includes instructions and current space availability for ME, NH & VT. All applications require completion of our equipment requirements checklist and space confirmation process.
For Collocation in all other regions, please contact your Account Manager.
How do I get started with E-Bonding integration?
Getting started is straightforward. First, contact your Fidium Wholesale account manager to discuss your integration requirements. They'll provide you with our E-Bonding connectivity guide, technical specifications, and testing procedures. The integration team will work with your technical staff to establish secure connections and conduct thorough testing before going live. Most integrations are completed within 4-6 weeks, depending on complexity.
Who should I contact for onboarding or additional training resources?
Contact your dedicated Fidium Wholesale Account Manager for personalized onboarding support and training resources. Our team provides hands-on support and local assistance throughout your partnership with us.
*Note: some of the documents on this page were released prior to the acquisition of FairPoint Communications by Consolidated Communications and have been retained here for reference in their original format, including the FairPoint logo.