Wholesale customer documentation.
Manage services, orders, and support with ease.
Your resource hub for managing Fidium Wholesale services.
Access essential service documentation, including ordering guides, billing processes, system interfaces, and support resources. Use this comprehensive library to manage service delivery, activate orders, and streamline operations.Use this library to manage service delivery, activate new orders, and streamline operations.
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You can submit a trouble ticket 24/7 by logging in to VFO. Once there, navigate to the TA module and enter the information requested for your trouble ticket. For more information and step-by-step instructions, review this guide: Create a Trouble Ticket - Quick Reference Guide
To ensure fast resolution of your trouble ticket, include the affected circuit ID, service type, customer impact details, and any error messages. The more specific information you provide upfront, the quicker our technical team can diagnose and resolve the issue.
To check the status of your Pre-FOC order, log in to VFO, locate your PON, and check the status. You can also contact our Carrier Wholesale team at 1.844.FIDIUMWHSL (1.844.343.4869) to check the status of your order.
Find contact information for these services here: Access Services - Service Delivery Management Contacts Post FOC
ASR orders are submitted through VFO. To get started, use Access Resources to locate the ordering guide specific to the service you wish to request.
LSR orders are submitted through VFO. To get started, use Local Resources to locate the ordering guide specific to the service you wish to request.
If your LSR is rejected, you should receive a response outlining the reason for the rejection and the steps needed to correct it. For additional guidance, consult the Searchable Business Rules or the Error Playbook.
For assistance with VFO-related issues, contact our Carrier Wholesale team at 1.844.FIDIUMWHSL (1.844.343.4869).
This resource is available through VFO. To access them, Log in to your account. Click on help in the top right corner. More information can also be found here: Wholesale Business Rules
Ordering guides for ASR and LSR orders, along with other reference materials, are available in the Customer Documentation section of our website.
Begin by completing our Collocation Application form, which includes instructions and current space availability for ME, NH & VT. All applications require completion of our equipment requirements checklist and space confirmation process.
For Collocation in all other regions, please contact your Account Manager.
Getting started is straightforward. First, contact your Fidium Wholesale account manager to discuss your integration requirements. They'll provide you with our E-Bonding connectivity guide, technical specifications, and testing procedures. The integration team will work with your technical staff to establish secure connections and conduct thorough testing before going live. Most integrations are completed within 4-6 weeks, depending on complexity.
Contact your dedicated Fidium Wholesale Account Manager for personalized onboarding support and training resources. Our team provides hands-on support and local assistance throughout your partnership with us.